Frequently asked questions in Houston, TX
At Northwest Auto & Diesel, we take care of everything from oil changes to complex system checks — for cars, trucks, and fleet vehicles. Whatever the issue, our certified technicians are here to get you back on the road.
Answers to common questions about our services
What types of vehicles do you work on?
We service all makes and models — gas, diesel, domestic, import, personal, and commercial.
Do I need an appointment?
Appointments are recommended, but walk-ins are welcome if we have availability.
Can you handle fleet accounts?
Yes. We offer fleet maintenance plans, tracking, and priority scheduling for businesses.
What diagnostic tools do you use?
We use modern scan tools and systems to identify faults, monitor live data, and pinpoint issues accurately.
Do you service diesel vehicles?
Absolutely. We work on light and medium-duty diesel trucks, including Powerstroke, Cummins, and Duramax.
What’s included in your maintenance service?
Oil change, fluid checks, filter replacements, basic inspections, and more depending on your vehicle’s needs.
How long do most repairs take?
Minor repairs are often same-day. For major repairs, we’ll give you a time estimate up front.
Do you use OEM or aftermarket parts?
We use high-quality parts that meet or exceed OEM standards. If you have a preference, just let us know.
Can I get a quote before you start work?
Yes. We’ll inspect the issue and give you a detailed estimate before doing anything.
Where are you located and what are your hours?
We’re at 15511 Kuykendahl Rd, Houston, TX. Open Monday–Thursday 8 AM–6 PM, Friday 8 AM–5 PM.